Welcome to Charterly. These Terms of Use constitute a legally binding agreement made between you and Charterly concerning your access to and use of our exam preparation platform.

1. Agreement to Terms

By registering an account, accessing, or using Charterly, you agree to comply with all terms and conditions outlined in this document. If you do not agree with any part of these terms, you are prohibited from using our services and must discontinue use immediately.

2. Platform Services & Scope

Charterly provides digital educational resources, specifically tailored for candidates studying for the CFA® examinations. Our offerings—which include practice questions, mock exams, study notes, audio briefings, and revision materials—are strictly for personal, non-commercial educational use. We provide tools to aid your study process, but we cannot and do not guarantee any specific outcomes or passing scores on actual examinations.

3. Account Registration, Authentication & Google SSO

To access our mock exams and study portal, you must register for an account. You may create an account directly using your email address or through third-party Single Sign-On (SSO) authentication providers, such as Google Sign-In.

When authenticating via Google SSO, you authorize Charterly to verify your identity and access your basic profile information (such as your name and email address) in accordance with our Privacy Policy. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

4. Purchases, 7-Day Refund Policy & Administrative Fee

Encouragement of Free Trial Evaluation: We provide complimentary access to our platform via our Free Trial, including representative practice questions, flashcards, and interface tools. We strongly encourage all candidates to thoroughly test and evaluate the platform using the Free Trial before purchasing a paid plan.

7-Day Cancellation Window & 20% Fee: If you are not satisfied with your purchase, you may request a refund within seven (7) calendar days from the date and time of purchase by contacting support@charterly.in. Under all circumstances, all approved refunds are subject to a mandatory 20% administrative cancellation fee deducted from the final purchase price paid. The remaining 80% will be refunded to your original payment method. After seven (7) calendar days from the purchase timestamp, all sales are strictly final, non-refundable, and non-transferable. For complete details, please refer to our Refund Policy.

Access Validity: Your premium access remains active for the duration of your selected CFA exam window (including a buffer of 20 days after the exam date). Access automatically expires upon completion of the designated exam window.

5. Ownership & Intellectual Property

The Charterly platform, encompassing its source code, databases, functionality, website designs, text, study notes, audio briefings, and graphics, are owned by us and protected by copyright and trademark laws. You are granted a limited, non-exclusive license to access the platform for personal study; any reproduction, redistribution, or automated data extraction is strictly prohibited.

6. Third-Party Trademarks Notice

Charterly operates independently and is not affiliated with, endorsed, or sponsored by CFA Institute. CFA® and Chartered Financial Analyst® are registered trademarks exclusively owned by CFA Institute. Google, Google Sign-In, and related marks are trademarks of Google LLC.

7. Disclaimers & Limitation of Liability

The materials on Charterly are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, secure, or error-free.

8. Governing Jurisdiction

These Terms of Use and your use of the platform are governed by and construed in accordance with the laws of India. You irrevocably consent to the exclusive jurisdiction of the courts located in India for the resolution of any disputes.

9. Policy Updates & Contact

We may update these terms from time to time to reflect changes in our services or legal requirements. For any questions regarding these terms, please contact us at support@charterly.in.